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100% Satisfaction Guarantee
Our customers come first! We guarantee to not only meet, but to exceed your expectations with the brilliant quality of our luxury jewelry. At Bernie Robbins, we guarantee to provide you with the best jewelery and the best buying experience. In most cases, you can return your purchase for a full refund.
To ensure your complete satisfaction, you may return your purchase within 15 days to receive a full refund or 30 days to exchange your purchase for another item of equal or higher value. This excludes special orders and custom purchases.
Lifetime Diamond Upgrade
We are pleased to offer a lifetime diamond upgrade program, ensuring that at any time you can decide to make your ring even more beautiful with a diamond of greater value. This allows you to purchase a diamond at your budget now and whenever you are ready, you can simply upgrade to a bigger or higher quality diamond. The value will be determined by the purchase price as shown on its original receipt. Mounting will be accepted as part of the trade-in due to wear and will be valued at the price of gold at the time of trade-in.